IT Support

Remote Assistance - Microsoft Windows

When your IT Support Officer requests access to allow remote control of your Microsoft Windows desktop computer screen, please download and run the ssps-remote application.

Remote Assistance - Apple Mac OS X

When your IT Support Officer requests access to allow remote control of your Apple Mac OS X desktop computer screen, please download and run the ssps-mac-remote application.

How do i prevent exorbitant international charges when travelling overseas?

When overseas your iPhone will be set to roaming, meaning your phone number remains the same but your calls and data will be routed through another network provider, who then bills your existing provider.

1. Always use your Apple iPhone's Wi-Fi connection where possible to check your email or browse the web, as generally you will not incur a charge unless specified.

2. If using the 3G network to check your email or browse the web be careful of opening large attachments or files.

3. Turning off the data roaming features on your iPhone means that while overseas (roaming) no data connections will be made to the iPhone's applications (email, web browser etc).